It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a Manager, Operations Experience. In this role, you will be responsible for air traffic control for field communication (gatekeeper).  You will partner with corporate communications to create communication methods and improve tools of communication to ensure easy, complete, and when needed actionable tasks can be assigned to stores.  This role will also coordinate the deployment of field training, labor, and process improvements while assisting in developing standard operating procedures and owning the store document repository.

How You'll Make a Difference

• Assist with Standard Operating Procedures (SOPs) and Visual Method Sheets in partnership with the Process Improvement and Training Teams to ensure all process changes and improvements are documented, accessible, and adopted by field teams.

• Given the myriad asks for stores, ensure that content can be consumed and acted on. Create and ensure alignment with Store Enablement / Supply Chain / Tech / Field Ops for store execution of processes and change.

• Plan the deployment of process efficiencies for field-level changes so they can be rolled out effectively.  Provides insights and reporting to field leadership.

• Partner with store training team to ensure training matches to documented SOPs.

• Work closely with the Labor team to ensure store activities can be accomplished alongside regular business.

• Work closely with Store Operations, Labor, and OX teams on changes to store processes to ensure store activities are accurately reflected in SOPs.

• Implementation and support for time and attendance as well as air traffic controller of communications related to system changes for the field.

• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need to Succeed

• Bachelor’s degree in engineering, business, operations, or related field

• Minimum of eight years of relevant/retail experience

• Lean Six Sigma Black Belt Certification preferred

• Certified in the Maynard Operation Sequence Technique (MOST) system for development of methods and standards

• Expert on all facets of retail store procedures and routines, oil change service experience preferred

• Microsoft Office (Outlook, Excel, Word, and PowerPoint)

• Must be authorized to work in the U.S.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance* 

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.